Refund and Return Policy
By making a purchase, you are demonstrating a clear understanding that we are selling these products as containing CBD (cannabidiol) from hemp oil. These statements have not been evaluated by the FDA and are not intended to diagnose, treat or cure any disease. Always check with your physician before starting a new dietary supplement program. We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any benefits for products containing CBD. If you decide to purchase Panacea products, you are purchasing these products based upon your own opinions as to any benefits that the products may provide.
30-Day 100% Satisfaction Guarantee
All products carry a 30-day customer satisfaction guarantee (the “Guarantee”). We believe in our CBD products and want you to find the one that best suits your needs. The Guarantee was created for that exact purpose. Through the Guarantee, within a 30-day window of delivery of your product, Panacea customers can try a new CBD product to determine if it’s the right fit.
We believe that CBD products should be used as a daily, personalized supplement and an individual’s response may vary determined by the length of time used. Therefore, customers are encouraged to try the product for at least two weeks. If, after two weeks, you are not satisfied with your product simply fill out the Money-Back Guarantee Form and we will issue a refund or credit toward your next purchase. No returns are necessary (although occasionally, we may request pictures or that the product is returned for quality assurance purposes). The Guarantee only applies to first-time purchases of any product from panacealife.com. Panacea will not issue refunds or credits pursuant to this Guarantee from a purchase made in a retail store or from an unauthorized seller or from any other site other than from panacealife.com. If you purchase multiple quantities of the same product, Panacea will only issue a refund or credit pursuant to this Guarantee for the price of a single quantity of the product. Refunds issued are for the price paid by the customer for the product and specifically excludes costs of shipping and any applied discounts. All claims made pursuant to this Guarantee must be submitted to Panacea within 30 days of purchase in accordance with this policy.
All Money-Back Guarantee Forms are subject to strict review and refunds/credits are provided at the sole discretion of Panacea Life Sciences. Panacea reserves the right to refuse refunds or credits, at any time, for orders that exhibit indications of fraudulent behavior.
Damage Due to Freight or Shipping
We test all our products for quality, and we carefully inspect all products before they leave our warehouse. Upon delivery of your order, please check your product to ensure it was not damaged during shipping. Please contact us and provide detailed information for any product damaged during shipping. Please include a full description of the damages to the product. All claims for damaged products must be submitted to [email protected] within 48 hours from delivery.
Return of Retail Purchase
If you purchased a Panacea Life product from a physical location, please refer to the return policy for the location from which you purchased your product. Unfortunately, we cannot accept returns that were not purchased directly from the Panacea Life Sciences website.
Panacea Life Sciences may ship using USPS, UPS, FedEx, or DHL. Certain Panacea Life products may not be available in your region. If a Panacea Life product is not available, you will not be able to submit your order at checkout. For shipments within the United States and its territories, you should expect your order within seven (7) to ten (10) business days. Please contact us at [email protected] with any questions about your shipment.
You are responsible for checking your order for damage upon receiving it. All claims for damaged products must be submitted to [email protected] within 48 hours.
Panacea Life Sciences does not currently ship any products internationally. If you have questions about international sales or opportunities, please contact us at [email protected].